FAQ – ANI FRESH

What products do you offer?

Our range includes 3 products: the cooling mat, the 2-in-1 travel bottle, and the cooling vest harness — all designed to help dogs and cats better withstand the heat.

How does the cooling mat work without gel or water?

Three layers work together: the ice silk on the surface creates an immediately cool contact, the breathable cotton absorbs moisture, and the airy mesh expels hot air from underneath. The coolness activates upon contact with the animal's weight, with no preparation required.

How to choose the right size for the rug or harness?

Choose a size where your pet is comfortable without being too tight or too loose. If in doubt between two sizes, always take the larger one.

Is it safe if my dog or cat chews on the product?

Yes for the pad and harness: no gel or liquid inside, just sewn fabric. Nothing to pierce, nothing to ingest.

How do I care for my AniFresh products?

The mat and harness can be machine washed on a delicate 30°C cycle, then air dried flat. The water bottle should simply be rinsed with clear water after each use.

What are the delivery times?

Allow 3 to 5 business days for delivery within mainland France starting from the order confirmation.

Is delivery free?

No, delivery is free for all orders in mainland France.

Can I track my order?

Yes, a tracking number is sent to you by email as soon as the package is shipped.

How does the 30-day return policy work?

You have 30 days after receipt to return a product that does not meet your expectations, in its original condition. Contact us to initiate the process; return shipping costs are your responsibility.

What payment methods do you accept?

Credit card (Visa, Mastercard) and PayPal.

Can I modify or cancel my order?

Contact us promptly after purchase, before shipping, at bonjour@ani-fresh.fr.

Do I have an invoice for my order?

Yes, an invoice is automatically sent by email after payment is confirmed.

Frequently Asked Questions